Drafty Reviews

4.7 Rating 775 Reviews

94 %

of reviewers recommend Drafty

Company Reviews

Metrics

Info

4.7

Based on 775 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Drafty:

Drafty is a flexible, easy-to-use alternative to loans, overdrafts and credit cards. Our line of credit offers a fresh perspective, helping you boost your finances while staying in control.

Representative 96.2% APR (variable).

We believe there is more to someone than just their credit score, meaning you can apply even if you have bad credit. If your application is approved, we’ll set a credit limit and you can withdraw up to that amount.

What makes a Drafty line of credit different? Well, you can reuse your credit line as much as you like without having to reapply each time. What’s more, you can repay a little extra anytime and you’ll save on interest – how good is that?

We’re fully regulated by the Financial Conduct Authority (FCA) and never offer our credit line to people if we think it will only make their financial situation worse.

Visit Website

Phone:

0203 695 8072

Email:

info@drafty.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been trying to contact drafty for weeks Email,chat, letter to head office,phone calls . No correspondence from them atall have raised the issue with the FSA and also mentioned reviews on trust pilot to the FSA. And guess what the details registered with them are the same I have so FSA have to investigate further . AVOID at all costs”

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Posted 4 years ago

“Never thought I'd be approved, but Drafty delivered! Thank you!”

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Posted 4 years ago

“Easy, fast service for last minute expense”

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Posted 4 years ago

“Fantastic, really helped me out.”

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Posted 4 years ago

“Had a drafty account for a few years now as it was easier than an overdraft. Had £2000 available and then suddenly my account was suspended. Apparently due to a periodical review. After contacting them because having a suspended account actually prevents you from making payments also, I was told it would be reviewed after 5-7 working days. No such luck. Rang them again and was told it was escalated and could I wait 48 hours. 72 hours later having heard nothing I rang back. Demanded to speak to a manager. After being told there was no manager available I eventually did speak to one who escalated it and raised a complaint. Was asked to wait 48 hours. 1 full week later I rang and they said please wait another 48 working hours. This has now been 3 full weeks since I had it initially escalated for investigation. Absolute jokers of a company. Avoid!”

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Posted 4 years ago

“AWFUL Tried to repay part of the loan off was unable to do it online, phoned customers service they couldn't (system keep going back to my old card, couldn't accept new card despite being the same account my direct debit comes out from). Was advised to pay to direct into there bank account instead, and that payment will be suspended for several days to allow sufficient time for the transfer. I made the transfer straight away, despite this started receiving daily demand for payment. Ten days later am still receiving destressing daily emails. I have made for three phones calls and filed a complaint, been told not worry and that someone will be in touch still waiting hopelessly for someone to get back to me.”

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Posted 4 years ago

“Very happy with the service site is a bit clumpy when on an iPad but generally very pleased with result all in less than 10 minutes.....”

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Posted 4 years ago

“Excellent online company, so easy to use”

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Posted 4 years ago

“Quick and easy, very efficient”

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Posted 4 years ago

“Very quick and easy”

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Posted 4 years ago

“Excellent and quick response”

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Posted 4 years ago

Hi, Thanks for the feedback. The Drafty team

Posted 4 years ago

“Excellent and quick response”

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Posted 4 years ago

“In addition to my below bad review, an email is ready to go to Randy Socol, Christopher Deboer, Stuart Driver, Arnold Iverson, Brian Markworth and Larry Rosenberger to see if they are aware how their company is being administered. I will be giving them details of the times and dates of 4hrs worth of calls (along with email chasers)and hopefully they will listen to the calls and see what substandard service your call centre provides. I feel sorry for the payments team as if staff and managers are to believed they are locked away without any phone lines as apparently it is impossible for anyone, internal or external, csr or manager to actually call them and find out why they 7 week+ delay. Was promised a callback (again)before mid day today with details that the refund has been paid and an offer of compensation. guess what though ? Nothing again so no doubt another 30-40min call to them at my expense to be fobbed off with 24/36 hrs again!”

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Posted 4 years ago

“Very fast at paying out money when they make interest but when they owe out a tiny refund they take months. Currently 7 weeks with daily chaser phones calls+emails being ignored (Abhishek Bhasin was meant to be calling me urgently or emailing since last Thursday but hasn't bothered). Team leaders managers do not take escalated calls and if they do, they do not take ownership and everything will be actioned "within the next 24-36hrs", I've been quoted this everyday for the last week or so. Substandard service and plenty of companies who look after their customers properly.”

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Posted 4 years ago

“This was very clear, easy to use, and a great product.”

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Posted 4 years ago

Hi, Thanks for the feedback, glad we could help. The Drafty team

Posted 4 years ago

“very easy and quick and no hard questions”

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Posted 4 years ago

“Very easy, quick and simple to apply”

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Posted 5 years ago

Hi Dan, Thanks for the feedback, glad we could help. The Drafty team

Posted 5 years ago

“Amazing!!!! ⭐️⭐️⭐️⭐️⭐️”

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Posted 5 years ago

“easy to deal with and so easy to set up”

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Posted 5 years ago

“Clear and easy application”

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Posted 5 years ago

Drafty is rated 4.7 based on 775 reviews