Drafty Reviews

4.6 Rating 780 Reviews

94 %

of reviewers recommend Drafty

Company Reviews

Metrics

Info

4.6

Based on 780 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Drafty:

Drafty is a flexible, easy-to-use alternative to loans, overdrafts and credit cards. Our line of credit offers a fresh perspective, helping you boost your finances while staying in control.

Representative 96.2% APR (variable).

We believe there is more to someone than just their credit score, meaning you can apply even if you have bad credit. If your application is approved, we’ll set a credit limit and you can withdraw up to that amount.

What makes a Drafty line of credit different? Well, you can reuse your credit line as much as you like without having to reapply each time. What’s more, you can repay a little extra anytime and you’ll save on interest – how good is that?

We’re fully regulated by the Financial Conduct Authority (FCA) and never offer our credit line to people if we think it will only make their financial situation worse.

Visit Website

Phone:

0203 695 8072

Email:

info@drafty.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a drafty account for a few years now as it was easier than an overdraft. Had £2000 available and then suddenly my account was suspended. Apparently due to a periodical review. After contacting them because having a suspended account actually prevents you from making payments also, I was told it would be reviewed after 5-7 working days. No such luck. Rang them again and was told it was escalated and could I wait 48 hours. 72 hours later having heard nothing I rang back. Demanded to speak to a manager. After being told there was no manager available I eventually did speak to one who escalated it and raised a complaint. Was asked to wait 48 hours. 1 full week later I rang and they said please wait another 48 working hours. This has now been 3 full weeks since I had it initially escalated for investigation. Absolute jokers of a company. Avoid!”

Helpful Report

Posted 5 years ago

“AWFUL Tried to repay part of the loan off was unable to do it online, phoned customers service they couldn't (system keep going back to my old card, couldn't accept new card despite being the same account my direct debit comes out from). Was advised to pay to direct into there bank account instead, and that payment will be suspended for several days to allow sufficient time for the transfer. I made the transfer straight away, despite this started receiving daily demand for payment. Ten days later am still receiving destressing daily emails. I have made for three phones calls and filed a complaint, been told not worry and that someone will be in touch still waiting hopelessly for someone to get back to me.”

Helpful Report

Posted 5 years ago

“In addition to my below bad review, an email is ready to go to Randy Socol, Christopher Deboer, Stuart Driver, Arnold Iverson, Brian Markworth and Larry Rosenberger to see if they are aware how their company is being administered. I will be giving them details of the times and dates of 4hrs worth of calls (along with email chasers)and hopefully they will listen to the calls and see what substandard service your call centre provides. I feel sorry for the payments team as if staff and managers are to believed they are locked away without any phone lines as apparently it is impossible for anyone, internal or external, csr or manager to actually call them and find out why they 7 week+ delay. Was promised a callback (again)before mid day today with details that the refund has been paid and an offer of compensation. guess what though ? Nothing again so no doubt another 30-40min call to them at my expense to be fobbed off with 24/36 hrs again!”

Helpful Report

Posted 5 years ago

“Very fast at paying out money when they make interest but when they owe out a tiny refund they take months. Currently 7 weeks with daily chaser phones calls+emails being ignored (Abhishek Bhasin was meant to be calling me urgently or emailing since last Thursday but hasn't bothered). Team leaders managers do not take escalated calls and if they do, they do not take ownership and everything will be actioned "within the next 24-36hrs", I've been quoted this everyday for the last week or so. Substandard service and plenty of companies who look after their customers properly.”

Helpful Report

Posted 5 years ago

“took a 400 pound line of credit, paid it back in full 18 days later and they froze my account. guess they want people who pay the minimum each month and make them more money rather than somebody who pays off the loan. this just confirms that they are looking to find people struggling and profit from them”

Helpful Report

Posted 5 years ago

“FRAUDLENT COMPANY STAY AWAY!!!!!!!!!! SOMEONE CREATED A FAKE ACCOUNT UNDER MY NAME AND I HAVE TRIED FOR TWO MONTHS TO CONTACT THEM. I GOT THROUGH ONCE AND THEY SAID THEY WOULD GIVE ME NO DETAILS OF MY ACCOUNT AND SAID 'SOMEONE WOULD CALL ME' AND THEY NEVER DID!!!!!!!!!! NOW I HAVE BEEN SENT A DEFAULT NOTICE!!!!!!!!!!!!!!! DO NOT TRUST THIS COMPANY”

Helpful Report

Posted 6 years ago

“Never defaulted always kept account up to date. Then had my account frozen.”

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Posted 6 years ago

“Worst company ever.. read all the details before hand and always double check payment plan..not worth it! 100s of better companies out there”

Helpful Report

Posted 6 years ago

“Poor communication, when trying to get an answer to a question or any sort of support, they just don’t want to help. High interest rates just fleecing poor people out of their money.”

Helpful Report

Posted 6 years ago

“I apply for a loan. On the website it's says 90secs for the money for go in the account. They told me to wait for 24to48 hours because of technical difficulties. That lack of communication was appalling”

Helpful Report

Posted 6 years ago

“Applied for an account to better my credit score and instead of the payday loan route even though I'd use it in case of emergency like vehicle repairs and so on I was declined instead people should be assessed on the ability to repay if needed rather than the credit score alone”

Helpful Report

Posted 6 years ago

“Bad company hard to update account hard to found out about increase limit after 2year customer customers services no have clue how you can work with app and app it's bad really just stay oway from this company”

Helpful Report

Posted 7 years ago

“Sent 15 year old son a letter to open an account with them totally unacceptable where did the even get this child's details”

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Posted 7 years ago

“Didn't approve me for NO reason at all. Useless”

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Posted 7 years ago

“not impressed at all”

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Posted 7 years ago

“They trade as two different names and didnt tell me this so when I noticed this on my credit report I quired it as i didnt recognise the account and it was showing as two separate accounts which both were them and they froze my account once I quired why it showed Up as two different names I was only keeping myself safe thinking it was something fraudulent on my credit file”

Helpful Report

Posted 7 years ago

“I signed up with an e-mail address created just for Drafty. Soon after using Drafty I bombarded by Spam e-mails for loans (two a day). You can't change your e-mail address online - you have to phone Drafty. Their phone agents are clearly just message takers: "We will request your e-mail change" but Drafty never changed my e-mail address. Also I never received a reply to my complaint they gave (or lost) my personal data for marketing without my permission.”

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Posted 7 years ago

“Well make sure you don't decide to get married while having an account with them cause they wont change your name and even if you get it changed on all your accounts and debit cards and you send them all the legal documentation their "system " will not accept it !! you will have to call in each month and make a phone payment rather than a quick on line payment!!!!! and this is 2017 !!!”

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Posted 8 years ago

“Rubbish declined me when others accepted me i pay my bills on time.”

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Posted 8 years ago

“Approved 10 hours ago and still not received the funds”

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Posted 8 years ago

Drafty is rated 4.6 based on 780 reviews