I have used this service many times, and eventually been contacted them saying my account has been suspended due to not paying back much of my account, when I did eventually pay them off in full I still got numerous emails regarding outstanding balance which was zero, I contacted them numerous times regarding this and still got numerous emails, I then replied to them saying if this is not resolved I will them report them to the ombudsman, then I I got a reply saying. Hello David, Thank you for your patience. When we set up Drafty accounts, we keep a close eye on things to make sure that we continue to make appropriate lending decisions. I’m sorry to tell you that based on the information we have looked at recently, we won’t be able to let you make any further draws on your Drafty account number 3736774. If you need any more help or information, the best way to talk to us is through our online chat service which you can get via our website. You can visit the ‘Contact Us’ section of our website at www.drafty.co.uk and send us a secure message. Regards, Drafty Customer Service Absolutely disgusting service Please don’t use them