When i first applied, i got approved with an initial Drawn down Line.
Straight after approval they then all of a sudden declined me??
After a very lengthy phone call this problem got resolved and i was able to use my account for maybe 3-4 months.
Then without any reason my account got frozen.
I always repaid on time, never any problems.
Several emails sent, but this Company duly ignores your messages. Appaling Customer Service!
AVOID! If there ever is any problem, you will NOT get it resolved with them!
This past year, due to Covid, they have put Cash restrictions on Accounts aswell (even though my account was already frozen for no reason, so i couldn't use it anyway!).
Today i've received an email that this restriction has now been removed and that i could use my available credit Limit on my account. But guess what...yes, my account is still frozen.
I have almost repaid the little that i owed now, and will be happy to see the back of them!
While this Drafty Line is a great Idea, it has been let down by the people that run it!
AVOID AT ALL COSTS!
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Alice, Customer Support
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